SupportME X

Startup care, or SupportME X's technical support package, is dedicated to the needs during machine start-ups, production lines and potential breakdowns and emergencies.
Support is provided via remote access using tools such as TeamViewer and TemViewer Pilot.

To make this service even more convenient, rent our Hololens and see for yourself that technical support at Mitsubishi Electric stands at the highest level.

• Expert assistance from the ME Technical Department.
• Remote support via remote access with tools like TeamViewer and Team Viewer Pilot.
• Priority treatment of requests: SLA - 2h (for first response).
• Remote connections by engineering programs to drivers on machines.

• Free hands (when using VR goggles).
• 'Here and now' support.
  
• Use of holography, drawing in space and adding objects in the field of view.
• Service reduces response time (SLA) to 2h.

Rental service for MS HoloLens2 goggles, which are owned by Mitsubishi Electric.
Provides access to the TeamViewer Pilot application (used to provide remote support with Augmented Reality elements).