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Factory Automation

Digital Service Package

Digital Service Package - take robot maintenance to the next level

Think about the future and plan your activities

To optimize the maintenance process for industrial robots, Mitsubishi Electric has launched a product called the Digital Service Package. This is a collection of services that support maintenance departments in their daily work and automate the manual tasks that were previously performed.

Maintenance is one of the most crucial aspects of operating a production facility. Smooth operation, without downtime or unnecessary delays, determines the efficiency and stability of production processes. To minimize the risk of breakdowns, reliable operation of all equipment is essential. Such equipment can include, among others, industrial robots, which are increasingly common in the industry.

An industrial robot is a device whose long-term service life depends largely on correct servicing. For this reason, robots undergo periodic inspections, during which it is possible to assess the current condition of components, as well as to maintain or even replace specific parts. Neglecting to do so can lead to excessive wear and tear, which can then result in malfunctions.

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Discover how Digital Service Package can help you

Production ContinuityWith online monitoring, guaranteed technical and service support, planned servicing, and effective downtime reduction, you can be assured that your production processes are optimized, and your system uptime is extended.
Lower Risk of FailureContinuous failure preview with a notification function reduces the risk of failure. Immediate response from the robot manufacturer and reduced chances of stopping the robot due to unexpected events keep the production process stable. All of this translates into a positive impact on production quality.
Optimizing Maintenance ProcessesPlanning maintenance based on current needs, saving working time by eliminating unnecessary activities, providing better support tools that reduce stress for the maintenance department, and using a predictive maintenance approach make it possible to forecast necessary maintenance processes.
ScalabilityIt is easy to add new robots to an existing system. Increasing the number of robots in a factory does not imply an increase in the number of staff in the maintenance department. Eliminating organizational constraints to production growth and expanding the number of robots does not increase the risk of breakdowns.
AccessibilityEasy access to data without having to be directly next to the robot. Maintenance staff can perform certain activities remotely, with each location benefiting from the same level of support. Additionally, the service provides a quick overview of all connected equipment in one place.
Saving TimeAutomating the maintenance team's tasks, outsourcing troubleshooting, rapid system implementation, and supporting the digitalization process towards Industry 4.0 are all key to saving time.
Easier Implementation of RobotizationThe subscription payment model eliminates input costs, making the decision to purchase robots easier. It also does not require the development of advanced skills in the maintenance department. It is available from the first robot, providing a guaranteed return on investment (ROI).

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Choose a package that suits your needs

The packages are divided into four levels of advancement - Track, Support, Service and Protect.

Track

The first package focuses on monitoring the status of all connected robots and identifying worrying symptoms. Response time to failure is crucial, so being able to respond immediately to incoming events is essential. Taking this into consideration, the package uses ME2Robot software, which keeps the user informed of the current status and automatically generates reports and notifications in case of problems. This eliminates the need for manual observation of individual robots and physical presence in the vicinity of working installations.

The second important aspect is the planning of maintenance. The most challenging situation for a plant is undoubtedly unscheduled downtime, so it is extremely important to plan such downtime well in advance, considering the production plan. Track notifications automatically inform the user of the upcoming need for service, giving them time to plan all the necessary activities with peace of mind. The scope of the service performed can be based on the actual needs of the robot, saving resources and matching expenditure to the operations actually required.

Support

The package called Support adds another element to the Track package - technical support. Building knowledge within an organization is often an expensive and lengthy process. When using a robot, we want to make sure we are interpreting all the symptoms correctly and planning repairs correctly. It is not uncommon for operators to ignore errors, yet overlooking an important alarm can result in very serious consequences. With the Digital Service Package, Mitsubishi Electric's technical support takes on the role of overseeing the robot's operation and helping to resolve any problems that arise. In the event of a serious incident, the ME2Robot application automatically sends a report to a dedicated email inbox, where a suitably trained engineer can take over the case and help the user immediately.

Service

After all, robots are essentially mechanical devices, and you will not always get by without physical contact with the machine. In the next service package, there is, therefore, another element related to robot operation, namely service visits. Regular servicing plays a key role in the operation of a robot and provides confidence in the performance of the equipment in use. Here, there is no minimum number of robots required for the service technician to arrive, so even a small company is able to guarantee stable support. In this way, getting into robotization becomes easy because, even by investing in robots without internal technical knowledge, we can ensure that the products are properly serviced throughout their service life.

Protect

The culmination of the Digital Service Package variants is the Protect package. Sometimes, despite providing the best possible protection, a breakdown will occur that needs to be repaired as soon as possible. To insure against the unexpected, it is worth opting for an extension to the warranty period of the purchased equipment. We can acquire certainty about maintenance expenses and ensure our return on investment in robotization. By combining all of the previous elements, we gain a comprehensive robot protection system that controls the day-to-day operation of the robots, helps with problems, services, and repairs them when necessary. The user just needs to run the system and watch calmly.

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